Last updated October 31, 2026
PeakEight Limited ships worldwide from our fulfilment centre in Hong Kong. This policy explains processing times, shipping methods and costs, customs and import duties, and what to do if something goes wrong in transit.
Orders are processed, quality-checked, and prepared for shipment within 1–2 business days of being placed (Hong Kong business days, Monday–Friday, excluding Hong Kong public holidays). Orders placed on weekends or public holidays are processed the next business day. During high-demand drops or restocks, processing may take up to 3 business days.
We ship to most countries worldwide, including the United States, Canada, the United Kingdom, the European Union, and Australia. Available destinations are confirmed by entering your address at checkout; if we are unable to ship to a location, the Site will tell you before you pay. We do not ship to destinations subject to trade sanctions or export restrictions that would make the shipment unlawful.
| Method | Estimated transit time | Cost |
|---|---|---|
| Standard international | 10–18 business days | Free on every order |
| Express international (DHL / FedEx) | 3–7 business days | Calculated at checkout by destination |
| Peak Club early access | Same transit times as above, dispatched 24 hours early | Standard: free · Express: Peak Club rate |
Transit times are estimates provided by our carriers, beginning once your order leaves our Hong Kong fulfilment centre (not when it is placed), and are not guaranteed. They exclude any time your parcel spends in customs clearance, which we cannot control or predict.
For orders delivered outside Hong Kong, you are the importer of record. Depending on your country and the value of your order, your parcel may be subject to customs duties, import VAT or GST, and/or a carrier handling fee. These charges are set by your destination country, are not collected by PeakEight at checkout, and are not included in the price you pay us; they are typically collected by the carrier or customs authority before or at delivery. We are not able to predict the exact amount, as it depends on local rules that change by country. If you refuse a delivery because of customs charges, any duties already paid, and the cost of returning the parcel to Hong Kong, will be deducted from your refund.
You’ll receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfilment centre. You can also view order status by signing in to your account. Tracking visibility can be less detailed once a parcel enters your local postal network, particularly for standard (non-express) shipments.
If your tracking shows “delivered” but you haven’t received your order, check with neighbours and your building’s front desk or mailroom, then contact us within 7 days so we can open a claim with the carrier. If a package is lost in transit (no tracking movement for 10+ business days for standard shipping, or 5+ business days for express), contact us and we will open a carrier investigation and send a replacement or refund once the claim is resolved.
Please double-check your shipping address, including postal/zip code and any apartment or unit number, at checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided at checkout, though we’ll do what we can to help redirect a shipment if you contact us before it leaves our fulfilment centre.
PeakEight Limited
Company No. 81442471
Room 18, 2/F, Tuspark, 118 Wai Yip Street
Kwun Tong, Hong Kong
Email: support@peakeight.com
Hours: Monday–Friday, 9am–6pm Hong Kong Time (GMT+8)