Contact Us

We’re here to help with orders, sizing, returns, shipping, or anything else, wherever in the world you’re ordering from.

Customer Support

Email: support@peakeight.com
Hours: Monday–Friday, 9am–6pm Hong Kong Time (GMT+8)

We typically respond to emails within 1 business day. Response times may be a little longer around public holidays in Hong Kong.

Before You Write In

• Order questions: have your order number handy (in your confirmation email).
• Sizing help: see our size guide on any product page for US/EU conversions and fit notes.
• Returns & cancellations: see our Refund & Returns Policy to start a return, including UK/EU statutory cancellation rights.
• Shipping & customs: see our Shipping Policy for transit times, tracking, and how import duties work for your country.
• Payment questions: see our Payment & Security page for how checkout works and how to report an unfamiliar charge.

Press & Wholesale

For press or wholesale inquiries, email support@peakeight.com with “Press” or “Wholesale” in the subject line and our team will route your message.

Registered Business Details

PeakEight Limited is a private limited company incorporated in Hong Kong.

PeakEight Limited
Company No. 81442471
Business Registration No. 81442471-000-10-26-1
Registered office: Room 18, 2/F, Tuspark, 118 Wai Yip Street, Kwun Tong, Hong Kong

This is our registered office for legal and company-registry purposes. For order and support queries, please use the email address above rather than postal mail, so your message reaches our support team as quickly as possible.