Order Status

There are two ways to check on an order.

1. Sign in to your account

If you checked out with an account, sign in to My Account and open Orders to see status, tracking, and a full history of past orders.

2. Use your confirmation email

Every order gets an instant confirmation email, followed by a shipping confirmation email with a tracking link once it leaves our warehouse (usually within 1–2 business days). If you checked out as a guest, this is the fastest way to track your order.

Order Status Meanings

• Processing: we have your order and payment, and are preparing it to ship.
• Shipped: your order is on its way; use the tracking link in your shipping email.
• Delivered: the carrier has marked your order as delivered.
• On hold: we need to verify something (usually payment or address) before we can ship. We’ll email you if this happens.

Can’t Find Your Order?

Check your spam folder for the confirmation email, and make sure you’re searching the inbox you used at checkout. Still stuck? Our support team can look it up with your email address or order number.